Authors: A.sumithira
Abstract: E-governance has become a critical tool in transforming local government administration, enhancing efficiency, transparency, and citizen engagement. In India, where local governance plays a vital role in inclusive democracy, digital reforms have improved access to public services, especially in rural and underserved areas. By digitizing essential services such as land records, tax collection, and public health, e-governance reduces bureaucratic delays and ensures better service delivery. The implementation of online grievance redressal systems and the integration of digital tools like mobile applications and GIS technology in urban areas have streamlined operations, particularly under initiatives like the Smart Cities Mission. In rural regions, e-panchayats foster citizen participation and local decision-making. However, challenges persist, including the digital divide, inadequate infrastructure, and limited digital literacy among citizens and local officials. To address these issues, capacity-building efforts and better digital infrastructure, especially in rural areas, are needed. Public-private partnerships (PPPs) can also help innovate and sustain digital reforms. Despite these challenges, e-governance holds significant potential to improve local governance by making it more transparent, accountable, and inclusive, ultimately strengthening grassroots democracy in India.
