Authors: Dr. Vinod Kumar
Abstract: The modern library is undergoing a profound transformation, evolving from a passive repository of information into an intelligent, user-centric hub known as the smart library. This paper investigates the pivotal role of Artificial Intelligence (AI) in driving this evolution, specifically focusing on its capacity to significantly enhance user engagement. Through a comprehensive methodology combining a systematic literature review and analysis of real-world case studies, this research argues that AI is the foundational technology that enables libraries to move beyond traditional, transactional services to create deeply personalized, proactive, and interactive experiences. The analysis demonstrates key findings: AI-powered tools like intelligent recommendation engines, conversational chatbots, and personalized learning pathways directly foster engagement by delivering relevant content, providing instant support, and creating dynamic educational experiences. However, the integration of AI is not without its challenges. The paper critically examines the ethical imperatives of data privacy, algorithmic bias, and the digital divide, arguing that a human-centered approach is essential. It concludes that the future of library services hinges on a synergistic model where AI handles analytical and automated tasks, thereby empowering librarians to focus on complex, human-centric interactions. The successful smart library will be one that strategically leverages AI to not only attract users but to create a deeply engaging and equitable community of lifelong learners.
DOI: http://doi.org/10.5281/zenodo.17606695
