Authors: Susmita Saha, Zakaria Ferdous, Tamanna Akter, Maliha Sahreen Hossain, Mohammad Mohibul Alam, Rasheda Yasmin
Abstract: In the modern age of digitalization, companies are inclined to resort to the use of customer analytics and big data as instruments of marketing performance improvement and brand loyalty enhancement. Customer analytics helps organizations acquire actionable insights about customers so that organizations can segment markets efficiently, personalize to the customers, and forecast consumer behavior using sophisticated predictive analytics solutions. At the same time, the efficient utilization of big data gives company’s real-time data on customer preferences and market trends, and engagement patterns, allowing the companies to make decisions based on the data and to implement changes in the strategy in advance. By enhancing marketing efficiency, customer analytics and big data should be integrated not only to enhance long-term customer relations but also to provide them with personalized, timely, and relevant experiences. Organisations that unlock the power of these tools will be able to be more efficient in their operations, allocate resources more effectively, and gain a greater competitive edge, not to mention minimising the risks related to poor prediction or misaligned marketing programs. Moreover, the implementation of data-based marketing trends fosters the innovation of product development, customer interaction, and service provision, and it eventually reflects in the growth of brand loyalty and long-term market performance. The article focuses on the synergies between customer analytics and big data in propelling marketing results, with particular attention paid to their practical uses and implications on the side of managers. The discussion is based on the recent empirical research and theoretical literature, outlining the best practices and issues faced by companies aiming to use data to gain a strategic edge (Ghasemaghaei and Calic, 2019; Bonacchi and Perego, 2024). The article offers a wide perspective of the dynamics, which makes it a useful tool to academics, practitioners, and decision-makers who want to maximize the performance of marketing using data-driven strategies.
DOI: https://doi.org/10.5281/zenodo.18981899
